704-705, Shakuntala Apartment , 7th Floor 59
Nehru Place New Delhi-110019
011-40606258,
41089633
Mon - Sat 10.00 - 18.00
Sunday Closed
704-705, Shakuntala Apartment , 7th Floor 59
Nehru Place New Delhi-110019
011-40606258,
41089633
Mon - Sat 10.00 - 18.00
Sunday Closed
JHV Finance and Leasing Limited
JHV Finance and Leasing Limited (“the Company”) respects the privacy of individuals who visit its website, use its services or interact with the Company. This Privacy Policy explains how customer information may be collected, used, disclosed and protected in connection with the Company's financial services and online loan repayment facilities.
By using the website or submitting information through it, users acknowledge this Privacy Policy, subject to any consent or other requirements under applicable law.
Depending on the services used and the nature of the interaction, the Company may collect the following categories of information:
a. Personal and Contact Information: Name, mobile number, email address, residential or communication address and other contact details provided by the customer.
b. Identity and Verification Information: Information and documents required for identity verification, customer due diligence, eligibility assessment and compliance with applicable legal and regulatory requirements.
c. Loan and Account Information: Loan account number, relevant loan details, outstanding dues, instalment amounts, repayment history and other information necessary to administer or service a customer's loan account.
d. Payment and Transaction Information: Payment amount, transaction reference number, transaction status, date and time of payment, refund details and relevant records received from authorised banks, payment gateways or payment service providers.
e. UPI AutoPay and Mandate Information: Where a customer chooses to register a recurring payment mandate, relevant details may include the mandate reference number, authorised amount or limit, frequency, validity, status and related notifications, to the extent made available by the payment service provider and necessary to administer the mandate.
f. Technical and Website Usage Information: Information such as IP address, browser type, device information, access logs and website usage data may be collected where necessary for website operation, security, troubleshooting and performance.
Customer information may be used for the following purposes:
Certain information may be necessary to verify a customer's loan account, provide a requested service or complete a transaction. If required information is not provided, some services or functions may not be available.
Customers are expected to provide accurate and up-to-date information and must not submit another person's information without proper authority.
The Company may share relevant customer information with authorised payment gateways, banks, payment service providers, technology service providers, auditors and other authorised parties where necessary to provide services, process transactions, maintain records, prevent fraud or comply with applicable legal and regulatory requirements.
Information may also be disclosed where required by law, a competent authority or a lawful request. The Company will handle such disclosures in accordance with applicable law and relevant contractual and privacy obligations.
Third-party services may be governed by their own terms and privacy policies. Customers should review those policies where applicable.
The Company takes reasonable technical and organizational measures to protect customer information against unauthorized access, alteration, disclosure, loss or misuse. Access to information is restricted as appropriate for legitimate business and service-related purposes.
Customers should keep their account credentials confidential and should not share their UPI PIN, OTP or payment password with company personnel. Confidential payment authentication details should be entered only through the authorized bank, UPI application or payment provider's secure interface, where applicable.
Although reasonable safeguards are used, no method of electronic transmission or storage can be guaranteed to be completely secure.
Subject to applicable law, customers may request access to or correction of their personal information, raise concerns about its handling, or submit other privacy-related requests through the Company's contact email.
The Company may require reasonable verification of identity before processing a request and will handle it in accordance with applicable legal and regulatory requirements. Certain information may need to be retained where required by law, regulation, contractual obligations or legitimate record-keeping requirements.
For privacy-related requests, contact: financejhv@jhvfinance.com
The website may use cookies or similar technologies to support essential website functionality, improve security, understand website performance and enhance the user experience.
Customers may manage cookies through their browser settings. Disabling certain cookies may affect the availability or functioning of some website features. Any consent or notice requirements applicable to cookies or similar technologies will be followed.
The use of third-party tools or analytics, if implemented, will be reflected in the Company's actual website practices and applicable disclosures.
Customer information may be retained for as long as necessary to fulfil the purposes described in this Privacy Policy, administer the relevant customer relationship, resolve disputes, maintain required records and comply with applicable legal and regulatory obligations.
When information is no longer required, it will be handled in accordance with applicable retention and disposal requirements.
The Company may update this Privacy Policy from time to time to reflect changes in its services, information-handling practices or applicable legal and regulatory requirements.
The revised policy will be published on the website with its updated or effective date. Customers are encouraged to review this page periodically.
Where required by applicable law, material changes will be communicated through an appropriate notification method.
For questions, concerns or requests relating to this Privacy Policy or the handling of personal information, customers may contact:
JHV Finance and Leasing Limited
Address: Flat No. 704–705, 7th Floor, Shakuntala Apartments, 59, Nehru Place, New Delhi, Delhi – 110019, India.
Email: financejhv@jhvfinance.com
Contact Number: 9811471098
Office Landline: 011-40606258
JHV Finance and Leasing Limited
Last Updated: [21/10/2026]
These Terms and Conditions govern access to and use of the website operated by JHV Finance and Leasing Limited (“the Company”), including information about its financial services and any online loan repayment facilities made available through the website.
By accessing or using the website, users agree to comply with these Terms and Conditions and applicable laws. If a user does not agree with these terms, the user should discontinue use of the website.
JHV Finance and Leasing Limited is a RBI-registered Non-Banking Financial Company (NBFC). The Company offers financial services, including Gold Loan, Personal Loan, Vehicle Loan and Home Loan, subject to applicable eligibility criteria, verification, approval and the relevant loan agreement.
The Company does not accept public deposits.
Information displayed on the website is provided for general information and does not constitute a guarantee of loan approval, sanction or disbursement. All loan applications and facilities are subject to the Company's applicable policies, eligibility requirements, verification procedures and approval process.
The applicable interest rate, fees, repayment schedule and other loan conditions will be communicated to the customer as required before the customer enters into the relevant loan agreement.
Where available, the website may allow customers to make payments towards their loan accounts using supported payment methods.
Customers are responsible for entering accurate information and verifying the loan account and amount payable before authorizing a payment. A payment will be treated as confirmed only after the relevant payment status has been verified through the payment provider and the Company's records, as applicable.
If a payment is delayed, fails or is not reflected correctly, the customer may contact the Company for assistance.
Where the facility is available, customers may authorize a UPI Auto Pay mandate for recurring loan instalment collections. The applicable mandate details, including the authorized amount or limit, frequency and validity, will be presented before authorization to the extent supported by the approved payment setup.
Mandate registration and subsequent collections are subject to the customer's authorization, the applicable mandate terms, the loan agreement, payment-provider procedures and applicable law.
Cancellation of a payment mandate does not by itself cancel the loan agreement or discharge outstanding repayment obligations. Customers remain responsible for making payments due under the applicable loan agreement through an available repayment method.
Customers must provide accurate and up-to-date information, use the website lawfully and protect their account and payment credentials. Customers must not attempt to access another person's loan information, misuse the website, interfere with its operation or submit false or misleading information.
The Company does not ask customers to disclose their UPI PIN, OTP or payment password to company personnel.
Payments may be processed through third-party payment gateways, banks, UPI services or other service providers. The use of such services may also be governed by the applicable third party's terms and policies.
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of India, subject to mandatory legal and regulatory requirements.
Any dispute arising from the use of the website or its services shall be addressed in accordance with applicable law and any relevant contractual dispute-resolution provisions. Nothing in this clause limits any rights or remedies that cannot lawfully be excluded.
The Company may suspend, restrict or discontinue access to all or part of the website where reasonably necessary for maintenance, security, suspected misuse, fraud prevention, legal or regulatory compliance, or operational reasons.
Where appropriate and legally permissible, the Company may take reasonable steps to notify affected users. Any suspension or termination of access to website facilities does not, by itself, cancel an existing loan agreement or extinguish outstanding repayment obligations.
The rights and obligations of customers under an existing loan agreement will continue to be governed by that agreement and applicable law.
Unless otherwise indicated, the website's text, design, graphics, logos, branding and other content are owned by the Company or used with appropriate authorization and are protected by applicable intellectual property laws.
Users may access and use the website for lawful personal and informational purposes. No website content may be copied, reproduced, modified, distributed, published or commercially exploited without the required permission, except as permitted by applicable law.
Use of the Company's name, logo or branding must not imply an unauthorized affiliation, endorsement or representation.
The Company takes reasonable steps to maintain accurate website information and reliable services. However, the website and its content may occasionally be unavailable, interrupted or affected by technical errors, maintenance, network issues or third-party service failures.
To the extent permitted by applicable law, the Company shall not be liable for losses arising solely from interruptions or failures of third-party payment services, banks, telecommunications networks or circumstances beyond the Company's reasonable control.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law. Nothing in these terms overrides the customer's rights under an applicable loan agreement or mandatory legal protections.
The Company may revise these Terms and Conditions when necessary to reflect changes in its services, website functionality or applicable legal and regulatory requirements. Updated terms will be published on this page with the applicable updated or effective date.
Customers are encouraged to review this page periodically.
For questions regarding these Terms and Conditions, customers may contact:
JHV Finance and Leasing Limited
Address: Flat No. 704–705, 7th Floor, Shakuntala Apartments, 59, Nehru Place, New Delhi, Delhi – 110019, India.
Email: financejhv@jhvfinance.com
Contact Number: 9811471098
Office Landline: 011-40606258
JHV Finance and Leasing Limited
Last Updated: [21/10/2026]
JHV Finance and Leasing Limited (“the Company”) provides financial services and online loan repayment facilities. This policy applies to payments made through the Company's website in connection with loan repayments and related services.
As the website does not sell physical retail products, product returns and replacements are not applicable to its loan repayment services.
Refund requests may be considered in circumstances such as:
Each request will be reviewed against the available transaction details, payment-provider records and loan account records. A refund is not automatic and will be processed where the review establishes that it is due.
Returns and physical product replacements are not applicable because the Company's website is intended for financial services and loan repayments rather than retail product sales.
A completed loan repayment cannot be cancelled or reversed merely because a customer changes their mind. Any refund or reversal will be considered in accordance with the applicable loan agreement, transaction circumstances, payment-provider rules and applicable law.
Customers who believe that a payment was duplicated, made in error, paid in excess or not correctly credited may contact the Company using the details provided in this policy.
Customers should provide the relevant transaction reference, payment date, amount and loan account details through an appropriate secure channel. The Company may request additional information reasonably necessary to verify the transaction.
Proposed processing target: Refund requests will be reviewed and, where approved, processed within 7–10 working days after approval and completion of the required verification, subject to confirmation by the Company before publication.
The time taken for a request to be reviewed may vary depending on the circumstances, availability of records and any additional verification required. The time for the refunded amount to appear in the customer's account may also depend on the bank or payment provider.
Where a refund is approved, it will generally be processed to the original payment source where supported and permitted by the payment provider and applicable rules.
If a refund to the original payment source is not supported or permitted, the Company will follow the applicable payment-provider process and legal requirements to determine the appropriate method.
Refund processing is subject to transaction verification, payment-provider procedures and applicable legal or regulatory requirements. The Company will communicate relevant updates where appropriate.
A completed loan repayment is not automatically cancellable. Requests involving erroneous, duplicate or excess payments will be reviewed under the refund process described above and applicable rules.
Where UPI AutoPay is available, customers may request or initiate mandate cancellation through the applicable payment-provider or UPI application process, subject to the mandate terms and applicable rules.
The time required for a cancellation to take effect may depend on the payment provider and the status of the mandate. Customers should check the cancellation confirmation and effective status through the relevant channel.
Cancellation of a mandate does not cancel the loan agreement or discharge outstanding repayment obligations. Customers remain responsible for paying amounts due under their loan agreement through an available repayment method.
For assistance with payment discrepancies, refund requests or mandate-related queries, customers may contact:
JHV Finance and Leasing Limited
Email: financejhv@jhvfinance.com
Contact Number: 9811471098
Office Landline: 011-40606258
Customers should include relevant transaction information in their request. Confidential authentication details, including UPI PINs, OTPs and payment passwords, must not be shared.
Where available, UPI AutoPay mandate cancellation may also be initiated through the relevant payment provider or UPI application.
The Company may update this policy to reflect changes in its services, payment arrangements or applicable legal and regulatory requirements. The updated policy will be published on the website with its effective or updated date.