Trusted Financing Solutions Since 1991. Vehicles & Personal Finance Solutions designed around your needs.

704-705, Shakuntala Apartment , 7th Floor 59
Nehru Place New Delhi-110019

011-40606258,
41089633

Mon - Sat 10.00 - 18.00
Sunday Closed

Customer Grievances/Complaints

If you have any grievance or complaint, you may approach the Appropriate authorities as per the escalation matrix given hereunder:

Level-I

Please visit to the nearest Branch of the Company and the complaint logged in the “Complaint Register” maintained at the Branches The Branch Manager will act as a first point contact for the customer wherein he can make his complaint in writing.

Response Time : 15 Working days

Level-II

Grievance Redressal Officer
MR. ABHISHEK JHA

If Your Complaint/Dispute Remains Unresolved within a period of 15 Days by the Branch Manager, You may Contact

Registered/Head Office: Flat no-704, 7th Floor, Shakuntala Apartments, 59, Nehru Place, South Delhi, New Delhi, Delhi, India-110019.
e-mail: Operations@jhvfinance.com
Contact No.: +91 9069000410, 011-40606258, 41089633

Response Time : 7 Working days

Level-III

Principal Nodal/ Compliance Officer
MR. BHUPENDRA SHARMA

If Your Complaint/Dispute Remains Unresolved within a period of 7 days by the Grievance Redressal Officer, You may e-mail to Compliance Officer of the company at director@jhvfinance.com

Level-IV

If Complaint is not Resolved within 30 days or you are not Satisfied with the Resolution you may approach the Reserve Bank Of India.

Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh — 160017
Website - https://cms.rbi.org.in
Toll Free Number - 14440